S. 3170 · 119th Congress
Stuck On Hold Act
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R
KennedySponsor1 cosponsor · 1 D
1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
What it does: CRS summary · Introduced in Senate · Nov 10, 2025
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: Stuck On Hold Act
Latest action (Apr 29, 2026): Committee on Veterans' Affairs. Hearings held.
Policy area: Armed Forces and National Security · Origin: Senate · Introduced: Nov 10, 2025
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
No recorded floor vote found.