S. 264 · 119th Congress
Improving Veterans’ Experience Act of 2025
Key: what the circles and colors mean
Each circle is a bill. The ring fills as it moves through Congress:
Under the number: the Yea · Nay count of its final (or latest) recorded vote. On a member's page, the small badge is how that member voted: Y Yea / Aye, N Nay / No, P Present, – Not voting.
Gold and violet are only for Yea and Nay; they never mean a party. A member's party is the letter on their photo.
Not yet voted on. This bill is still a proposal: it hasn't reached a floor vote, and its text can change in committee or on the floor before any vote.
I
KingSponsor1 cosponsor · 1 R
1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
What it does: CRS summary · Introduced in Senate · Jan 28, 2025
Improving Veterans’ Experience Act of 2025
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
- require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
- collect veteran-derived data to determine satisfaction and for use in policymaking;
- provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
- assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
- assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.
The requirements of this bill terminate on September 30, 2028.
The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: Improving Veterans’ Experience Act of 2025
Latest action (Jan 28, 2025): Read twice and referred to the Committee on Veterans' Affairs.
Policy area: Armed Forces and National Security · Origin: Senate · Introduced: Jan 28, 2025
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
No recorded floor vote found.