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H.R. 6656 · 118th Congress

Stuck On Hold Act

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IntroducedPassed one chamberPassed both chambersBecame law (gold)Resolution agreed to (full, dark)Failed or vetoed (gray)

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Passed the House without a recorded vote, then expired. It passed by voice vote or unanimous consent, which don't record how each member voted, but didn't become law before the 118th Congress ended.

KCR CalvertSponsor
3 cosponsors · 2 D, 1 R
HCD Cuellar MTD Thompson DWR Webster

1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.

  1. House Introduced Dec 7, 2023
  2. House Passed Sep 25, 2024

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes.

What it does: CRS summary · Introduced in House · Dec 7, 2023

Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov

About this bill and sources

Official title: Stuck On Hold Act

Latest action (Sep 25, 2024): Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.

Policy area: Social Welfare · Origin: House · Introduced: Dec 7, 2023

Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)

  1. House Introduced Dec 7, 2023
  2. House Passed Sep 25, 2024

No recorded floor vote found.