S. 671 · 117th Congress
Federal Agency Customer Experience Act of 2021
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Passed the Senate without a recorded vote, then expired. It passed by voice vote or unanimous consent, which don't record how each member voted, but didn't become law before the 117th Congress ended.
D
HassanSponsor1 cosponsor · 1 R
1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
- Senate Introduced Mar 10, 2021
- Senate Passed Jun 22, 2022
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
What it does: CRS summary · Passed Senate · Jun 22, 2022
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: Federal Agency Customer Experience Act of 2021
Latest action (Jun 23, 2022): Held at the desk.
Policy area: Government Operations and Politics · Origin: Senate · Introduced: Mar 10, 2021
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
- Senate Introduced Mar 10, 2021
- Senate Passed Jun 22, 2022
No recorded floor vote found.