S. 2409 · 117th Congress
United States Call Center Worker and Consumer Protection Act of 2021
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Never voted on. It didn't reach a floor vote before the 117th Congress ended, so it expired. A bill has to be introduced again to be considered in a new Congress.
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CaseySponsor18 cosponsors · 17 D, 1 I
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Brown
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Baldwin
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Blumenthal
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Cardin
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Cortez Masto
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Durbin
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Gillibrand
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Padilla
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Peters
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Van Hollen
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Warren
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Manchin
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Warnock
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Murphy
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Hassan
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Sanders
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Stabenow
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Markey10 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.
What it does: CRS summary · Introduced in Senate · Jul 21, 2021
United States Call Center Worker and Consumer Protection Act of 2021
This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.
Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.
Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: United States Call Center Worker and Consumer Protection Act of 2021
Latest action (Jul 21, 2021): Read twice and referred to the Committee on Commerce, Science, and Transportation.
Policy area: Commerce · Origin: Senate · Introduced: Jul 21, 2021
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
No recorded floor vote found.