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H.R. 3219 · 116th Congress

United States Call Center Worker and Consumer Protection Act of 2019

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Never voted on. It didn't reach a floor vote before the 116th Congress ended, so it expired. A bill has to be introduced again to be considered in a new Congress.

DMR McKinleySponsor
137 cosponsors · 130 D, 7 R
MPD Pocan MBR Brooks BFR Fitzpatrick RKD Khanna AED Eshoo CPD Pingree JLD Langevin RDD DeLauro BHD Higgins JHD Hayes EED Engel DCD Cicilline ALD Lowenthal TSD Suozzi JGD Golden CCR Collins NLD Lowey DPD Phillips MRD Rose DDD DeGette YCD Clarke JCD Courtney CLD Lamb GMD Moore END Norton JSD Sarbanes NBD Barragán AED Espaillat JHD Harder DLD Lipinski CPD Pappas JBD Beatty PDD DeFazio JLD Larson BMD McCollum JSD Schakowsky DSD Soto ABD Brindisi RGD Grijalva TOD O’Halleran KPD Porter MRR Rogers CAD Axne SMD Murphy PTD Tonko CMD Maloney LSD Sánchez NVD Velázquez AKD Kuster ZLD Lofgren GSD Stanton ADD Delgado JMD McNerney AOD Ocasio-Cortez AHD Hastings JSD Serrano CSR Smith JCD Cooper ACD Craig LDD Doggett KHD Horn CCD Crist KRD Rice RGD Gallego SGD Garcia TRD Ryan MDD Dean IOD Omar JBD Brownley DKD Kildee GMD Meng BTD Thompson BBD Boyle CPD Peterson DBR Bacon EPD Perlmutter VDD Demings DND Norcross TSD Sewell SWD Wild JCD Crow TCD Cox TDD Deutch JGD Garamendi GND Napolitano BWD Watson Coleman AAD Adams BPD Pascrell BSD Sherman SLD Lynch JMD Morelle PWD Welch JKD Kennedy DPD Price MVD Veasey HJD Jeffries RLD Larsen TMD Malinowski SDD Davids GCD Cisneros JGD Gomez LRD Roybal-Allard DED Evans MFD Fudge SHD Horsford SJD Jackson Lee MTD Takano MDD Doyle MKD Kaptur WKD Keating HRD Rouda DWD Wasserman Schultz MDD DeSaulnier AFD Finkenauer JND Nadler RRD Ruiz GKD Butterfield ELD Luria ALD Levin JND Neguse SLD Lee RTD Tlaib JFR Fortenberry MCD Cartwright ESD Slotkin MWD Waters ECD Cleaver PJD Jayapal DMD Mucarsel-Powell CAD Allred EJD Johnson BLD Lee JRD Raskin MLD Levin HSD Stevens JWD Wexton DDD Dingell

1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.

United States Call Center Worker and Consumer Protection Act of 2019 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.

What it does: CRS summary · Introduced in House · Jun 12, 2019

United States Call Center Worker and Consumer Protection Act of 2019

This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.

Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.

Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.

Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov

About this bill and sources

Official title: United States Call Center Worker and Consumer Protection Act of 2019

Latest action (Jun 13, 2019): Referred to the Subcommittee on Consumer Protection and Commerce.

Policy area: Commerce · Origin: House · Introduced: Jun 12, 2019

Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)

No recorded floor vote found.