H.R. 2846 · 115th Congress
Federal Agency Customer Experience Act of 2017
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Passed the House without a recorded vote, then expired. It passed by voice vote or unanimous consent, which don't record how each member voted, but didn't become law before the 115th Congress ended.
R
FarentholdSponsor2 cosponsors · 1 D, 1 R
1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
- House Introduced Jun 8, 2017
- House Passed Nov 29, 2018
This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act.
What it does: CRS summary · Introduced in House · Jun 8, 2017
Federal Agency Customer Experience Act of 2017
This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency.
Each agency that solicits voluntary feedback shall ensure that:
- responses to the solicitation remain anonymous,
- individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information,
- the voluntary nature of the solicitation is clear, and
- the proposed solicitation of voluntary feedback will contribute to improved customer service.
Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback.
OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites.
The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: Federal Agency Customer Experience Act of 2018
Latest action (Dec 3, 2018): Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Policy area: Government Operations and Politics · Origin: House · Introduced: Jun 8, 2017
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
- House Introduced Jun 8, 2017
- House Passed Nov 29, 2018
No recorded floor vote found.