S. 3455 · 112th Congress
Government Customer Service Improvement Act of 2012
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Never voted on. It didn't reach a floor vote before the 112th Congress ended, so it expired. A bill has to be introduced again to be considered in a new Congress.
D
WarnerSponsor1 cosponsor · 1 R
1 signed on when it was introduced; the rest joined later. Cosponsors who withdrew aren't shown.
Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies,…
What it does: CRS summary · Introduced in Senate · Jul 30, 2012
Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies, and (3) include achievements in meeting such performance measures and standards in agency performance updates.
Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information.
Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures.
Requires the Director of the Office of Personnel Management (OPM) to: (1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and (2) establish a timetable for the completion of its retirement systems modernization project.
Written by the nonpartisan Congressional Research Service. All summary versions on Congress.gov
About this bill and sources
Official title: Government Customer Service Improvement Act of 2012
Latest action (Jul 30, 2012): Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Policy area: Government Operations and Politics · Origin: Senate · Introduced: Jul 30, 2012
Official page on Congress.gov · Bill text (GovInfo) · Status record (XML)
No recorded floor vote found.